IT HelpDesk Manager

Ahmedabad, Gujarat, India
Full Time
Manager/Supervisor

Responsibilities on these systems include IT Support laptop provisioning, operations and support, automation, maintenance and research and development to ensure continual innovation.

Job Duties:

  • Provide backup support for Prowess internal IT and administration
  • Offer support and technical assistance to internal customers who are using software, hardware, or other computer systems through diagnostic tests and remote access to their computers
  • Provision, install/configure, operate, and maintain systems hardware and software and related infrastructure
  • Participate in technical research and development to enable continuing innovation within managed infrastructure
  • Ensure that system hardware, operating systems, software systems, and supporting documentation of related procedures are operating correctly or problem-solve technical issues, as appropriate
  • Documenting IT policy and procedures. Additionally, documenting knowledge base articles in the IT Helpdesk tool

Skills/Required Experience:

  • 2+ years IT helpdesk support
  • 2+ years providing support for Microsoft 365 services
  • 2+ years providing hardware troubleshooting and break-fix
  • Ability to clearly explain troubleshooting and implementation instructions to end users
  • 3+ years with system administration, installing new / rebuilding existing servers/client computers and configuring hardware, network, peripherals, services, settings, directories, storage, VPN, etc. in accordance with standards and project/operational requirements; Windows and Intel (Wintel) server experience is necessary
  • 1+ years with Microsoft Azure or Amazon Web Services, deploying and configuring platform and services
  • 2+ years with scripting languages, including PowerShell, Python, JavaScript, VBScript, and/or Batch/Shell scripts
  • 2+ years with building sandbox and lab environments
  • 2+ years with virtualization required (Hyper-V required, VMware, and Citrix a plus)
  • Willing to take direction, follow and seek to improve processes
  • Team player with accountability and attention to detail
  • Must possess the ability to work an occasional evening or weekend

Preferred Skills:

 

  • Experience with both server infrastructure and desktop infrastructure preferred
  • Experience providing consulting recommendations to customers
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