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Software Support Engineer

SmartDeploy is seeking a passionate, articulate, and enthusiastic Software Support Engineer. This person will provide superior and timely support to resolve complex customer reported issues. The successful individual in this role is detail-oriented, highly skilled in problem solving, and can work in a fast-paced environment with multiple deadlines and shifting priorities.

 Responsibilities:

  • Provide technical support and troubleshooting for customers via email, phone, and web conferencing
  • Diagnose and solve complex software, hardware, and networking issues
  • 8 am - 5 pm PST email/phone/web support from our Seattle office
  • Manage customer accounts and support contracts through CRM
  • Replicate customer issues and work with Systems Engineers to drive the issues to resolution

Qualifications:

  • Hands-on configuration experience with Windows Deployment tools and technologies such as Symantec Ghost, Acronis Snap Deploy, Dell KACE, FOG, Clonezilla, Altiris, Microsoft SCCM/WDS/MDT
  • Extensive knowledge of Windows INF Files and device driver installation testing/troubleshooting
  • Proven ability to troubleshoot and identify the root cause of issues
  • Strong communication, time-management, and analytical skills
  • Driven self-starter who thrives on solving complex problems
  • Ability to work and ambiguous situations, and a desire to provide outstanding customer service
  • Must be local to the Greater Seattle Area

Education/Experience:

  • BS degree in Information Technology, Computer Science or relevant field
  • Microsoft Certification, MCSE preferred or Windows 10 MCSA
  • 3+ years of experience with Windows Deployment tools/technologies
  • Configuration and experience with virtual environments (VMware, Hyper-V, VirtualBox)

 This is a full-time employment opportunity with an initial probationary period. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. Direct inquiries only, please; no recruiters.
 
About SmartDeploy 
We are a rapidly growing, privately held software company. SmartDeploy is hardware-independent imaging software that replaces traditional disk imaging software with single image management and pre-built drivers packs. Founded in 2008, SmartDeploy has more than 2000 customers.

 

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